Patient Services Specialist

About the role

The Patient Services Specialist ensures accurate, timely, and proper check-in and check-out procedures. This position requires knowledge and understanding of the proper procedures for checking patients in, out, verifying insurance, completing demographics, and scheduling patients.

Responsibilities

• Check in/out patients for appointments and collect copays and account balances, if applicable
• Enters sliding fee information, if applicable
• Schedule, reschedule, or cancel appointments for patients
• Posts daily payments collected during the day
• Processes credit card payments
• Answers the phone and directs calls as appropriate
• Maintains provider schedules by making proper appointments
• Participates in agency-sponsored staff training events (safety, OSHA, etc.)
• Protects the confidentiality of patients and their records at all times by complying with the clinic’s Patient Confidentiality and HIPAA policies and procedures
• Provides guidance as needed to departmental employees regarding clinic policies and procedures
• Keeps workspace neat and organized
• Exhibits a professional demeanor
• Exhibits a positive attitude and a commitment to the basic mission of the organization
• Exhibits caring qualities consistent with the values of a community health center
• Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services
• Addresses patient complaints as outlined in patient complaint resolution
• Completes and submits all departmental specific reporting timely as requested
• Maintains schedules for Patient Services Specialist, responsible for approving/reviewing time off requests
• Performs other duties as assigned

Qualifications

• High School graduate or equivalent required
• Must be at least 18 years of age
• Medical/Dental office experience preferred
• Customer service experience required
• Ability to work and communicate with a multidisciplinary healthcare team and the public
• Basic computer skills required
• Phone etiquette
• Must be able to sit, stand, walk, bend, and/or lift for extended periods of time