Patient Services Specialist

Job Description

• Demonstrated strong copywriting and editing skills are essential.
• Requires attention to detail and the ability to consistently meet time-sensitive priorities.
• Must be highly organized with the ability to be flexible, according to changing priorities.
• Performs other duties and projects as assigned.

About the Role

Will handle most clerical duties associated with a medical clinic. The job of Patient Services Specialist (PSS) is divided into “stations.” Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day. However, in addition to the “usual” duties of the station they are sitting in, every PSS employee is required and expected to assist their co-workers in performing every job duty of a PSS at all times. All employees hired for the Patient Services Specialist position will be expected to learn and perform all duties of all front office stations.

Responsibilities

• Demonstrated strong copywriting and editing skills are essential.
• Requires attention to detail and the ability to consistently meet time-sensitive priorities.
• Must be highly organized with the ability to be flexible, according to changing priorities.
• Performs other duties and projects as assigned.

Requirements

• High School Diploma / GED required.
• Previous Experience in the healthcare field is highly preferred.
• Demonstrated strong copywriting and editing skills are essential.
• Attention to detail with strong ability to multitask.
• Excellent interpersonal skills.
• Strong communication skills with a wide variety of personalities.

Qualifications

• Education: High School Diploma / GED required.
• Experience: Previous Experience in the healthcare field is highly preferred.
• Attention to Detail: Strong ability to multitask.
• Interpersonal Skills: Excellent interpersonal skills.
• Communication Skills: Strong communication skills with a wide variety of personalities.

Skills

• Analysis & Critical Thinking: Solid problem solving, analysis, decision-making, planning, time management and organizational skills.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation).
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision.
• Computer Skills: Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required.

Benefits

• Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve.
• All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening.
• As a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption.
• In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing.
• Medical Marijuana cards are not recognized.

Pay

Competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.

Schedule

Monday to Friday 8:00 AM – 5:00 PM. Screenings – Background, drug, and nicotine screens. Travel 26-50%. Remote No Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM.