Patient Services Specialist

Job Description

Will handle most clerical duties associated with a medical clinic. The job of Patient Services Specialist (PSS) is divided into “stations.” Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day. However, in addition to the “usual” duties of the station they are sitting in, every PSS employee is required and expected to assist their co-workers in performing every job duty of a PSS at all times.

Demonstrated strong copywriting and editing skills are essential. Requires attention to detail and the ability to consistently meet time-sensitive priorities. Must be highly organized with the ability to be flexible, according to changing priorities.

Performs other duties and projects as assigned.

Education & Requirements

• High School Diploma / GED required.
• Previous Experience in the healthcare field is highly preferred.
• Attention to detail with strong ability to multitask.
• Excellent interpersonal skills.
• Strong communication skills with a wide variety of personalities.

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation) are an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision.
• Computer Skills: Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook required.

Qualifications

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Valid state Driver’s License for travel to satellite offices and offsite meetings.
• Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
• Travel 26-50%
• Remote No Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM.

Screenings

• Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening.
• Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption.
• In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing.
• Medical Marijuana cards are not recognized.

EEOC

Federal law prohibits employers from discriminating against qualified individuals on the basis of their race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability, or genetic information. Federal law also makes it unlawful to discriminate against a veteran who is disabled (as defined in the Veterans' Employment Rights Act of 1998).

At Florida Cancer Specialists & Research Institute, we do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability, or genetic information. We also do not discriminate on the basis of veteran status, and we take affirmative action to ensure that applicants are employed and employees are treated during employment without regard to race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability, genetic information, or veteran status.

We comply with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.