Patient Services Specialist

Job Description

• Demonstrated strong copywriting and editing skills are essential.
• Requires attention to detail and the ability to consistently meet time-sensitive priorities.
• Must be highly organized with the ability to be flexible, according to changing priorities.
• Performs other duties and projects as assigned.

About the Role

Will handle most clerical duties associated with a medical clinic. The job of Patient Services Specialist (PSS) is divided into “stations.” Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day. However, in addition to the “usual” duties of the station they are sitting in, every PSS employee is required and expected to assist their co-workers in performing every job duty of a PSS at all times. All employees hired for the Patient Services Specialist position will be expected to learn and perform all duties of all front office stations.

Responsibilities

• Handles most clerical duties associated with a medical clinic.
• Assists co-workers in performing every job duty of a PSS at all times.
• Learns and performs all duties of all front office stations.
• May assist with screenings such as background, drug, and nicotine screens.

Requirements

• High School Diploma / GED required.
• Previous experience in the healthcare field is highly preferred.
• Demonstrated strong attention to detail and ability to multitask.
• Excellent interpersonal skills.
• Strong communication skills with a wide variety of personalities.

Qualifications

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Proficient in Microsoft Office: Word, Excel, PowerPoint, and Outlook.
• Valid state Driver’s License for travel to satellite offices and offsite meetings.
• Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
• Travel 26-50%.
• Remote work is not standard.
• Standard core workdays/hours: Monday to Friday 8:00 AM – 5:00 PM.

Core Capabilities

• Analysis & Critical Thinking: Solid problem solving, analysis, decision-making, planning, time management and organizational skills.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation).
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration, and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision.

Computer Skills

• Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook.

Certifications/Licenses

• Valid state Driver’s License for travel to satellite offices and offsite meetings.

Benefits

• Comprehensive benefits packages including tuition reimbursement, 401-K match, pet and legal insurance.

Pay

Competitive salaries.

Schedule

Monday to Friday 8:00 AM – 5:00 PM. Travel 26-50%. Remote work is not standard.