Patient Services Specialist 2 - Pulmonary

About the role

The Patient Services Specialist 2 provides administrative help in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones.

Responsibilities

• Assists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries.
• Arranges follow-up visits and referral appointments.
• Registers patients by collecting and verifying insurance information.
• Verifies patient demographics and enters changes into the computer system.
• Directs patients to appropriate waiting areas.
• Accepts payments for physician or clinic services following guidelines.
• Posts payments and enters charges using appropriate codes.
• Generates daily payment reports.
• Verifies cash drawer against the report.
• Provides accurate patient, medical, financial, or procedural information to patients or approved entities.
• Discusses financial arrangements with patients, as requested.
• Responds to routine escalated inquiries concerning services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests.
• Retrieves, transports, sorts, and files medical records.
• Copies medical records charts for patient transfers and referrals as requested.
• Helps in training, mentoring and providing help to junior staff as requested.

Qualifications

• H.S. Diploma/GED Equivalent
• 1 Year of Experience