Patient Services Specialist 2

UW Medical Center-Montlake - Admitting Department

About the role

Responsible for facilitating patient admissions, transfers, and discharges. Perform clerical duties in support of the unit. Be part of a team committed to the UW Medicine mission where Patients Are First.

Responsibilities

• Register patients and verify, collect, and update demographic and financial information
• Determine eligibility for care, assign payor plans, and verify insurance benefits for emergency and planned services
• Obtain authorizations and necessary signatures for consents; complete Medicare as a Secondary Payor forms; collect co-pays or patient liabilities
• Respond to patient inquiries and provide directions within the medical center
• Assist patients and families via phone and in person while maintaining confidentiality of patient information
• Triage phone calls to clinical staff and gather necessary info for return calls or emergencies
• Communicate with patients, providers, and external agencies regarding financial arrangements, protocols, billing procedures, and insurance coverage
• Assist patients in completing paperwork, including insurance forms
• May coordinate death procedures and handle documentation
• Participate in testing or implementing new systems or processes
• Advocate for patients and families, helping them connect with appropriate staff and safeguarding privacy

Requirements

• High School graduation or equivalent
• One year of healthcare or administrative experience
• Equivalent education/experience may substitute for required qualifications

About UW Medical Center - Montlake

Located in Seattle, UW Medical Center is an acute care academic medical center with two campuses—Montlake and Northwest. It has been ranked the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and is nationally recognized in seven specialties. The center is known for compassionate care and medical innovation. The Montlake campus is situated near the UW campus and offers a wide array of amenities, including easy access to public transportation like the Sound Transit light rail.

About UW Medicine

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders. Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest.

Pay

• Pay Range Minimum: $21.82 hourly
• Pay Range Maximum: $29.41 hourly
• Evening Shift Differential Pay: $1.75 per hour
• Night Shift Differential Pay: $2.50 per hour
• Weekend Pay Differential: $2.00 per hour

Schedule

• 100% FTE (40 hours per week)
• Tuesday, Wednesday, Thursday, Friday: 2:30 PM-1:00 AM
• First Shift
• Regular position

Benefits

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/.