Patient Services Salesforce Technical Senior Consultant
About the role
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
As a Senior Consultant on the Salesforce Patient Services team, you will help Life Sciences clients improve patient engagement, streamline service operations, and support broader transformation initiatives across the patient journey. You will contribute to strategy, process design, and technology-enabled delivery efforts in complex environments, working with cross-functional teams to help translate patient services needs into practical, scalable Salesforce solutions.
Recruiting for this role ends on October 31, 2026.
Responsibilities
- Supporting senior architects and delivery teams in translating business requirements into Salesforce solution designs that address patient enrollment, hub services, case management, benefits investigation, and patient support workflows.
- Gathering and documenting technical requirements, help develop solution designs, and contribute to recommendations that support Salesforce Life Sciences Cloud implementations.
- Collaborating with business, technology, and delivery stakeholders to align proposed solutions with patient services objectives, operating model needs, and program delivery constraints.
Skills
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
About the team
Our Sales & Services offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 5+ years of consulting, client-facing, or relevant industry experience.
- 2+ full life-cycle Salesforce implementation.
- 2+ years of experience with Salesforce Health Cloud or Life Sciences Cloud in a Patient Services environment.
- 2+ years of experience supporting Salesforce solution design in at least 2 of the following areas: data structures, integration concepts, security considerations, and platform configuration.
- Bachelor's degree or equivalent years of experience.
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred
- Salesforce certifications.
- Expertise in at least two Salesforce clouds: Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, or Life Sciences Cloud (preferred).
- Experience presenting to technical and non-te