Patient Services Representative (UPMC Lititz)

About the role

Join our team at UPMC Lititz Hospital as a Patient Services Representative. This role will work 3:00pm-11:30pm, Monday through Friday, with rotating weekends and holidays.

Responsibilities

• Provide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk, depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout. Schedule or connect the patient to resources to schedule for ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Follow up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Register patients in the Biometrics (fingerprint recognition) program and explain the benefits. Promote the MyUPMC patient portal and assist patients in registration when applicable.
• Aid patients in education of financial responsibility and connect them to advocacy resources as needed.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain the signature of the patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Appropriately distribute / triage phone calls to other areas and / or clinical providers.
• Assist with administrative duties in the office, including but not limited to scanning of medical records and faxing.
• Stay informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicate what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

Qualifications

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Benefits

We're committed to providing benefits that meet your needs and support your well-being in all areas of life.

• Earn over 5 weeks of paid time off every year
• Affordable medical, dental & vision coverage
• Student loan assistance and tuition reimbursement options
• Earn up to 8% of your eligible pay in retirement contributions from UPMC
• Employer-paid life insurance

Support for You – and Your Family

• Two weeks of paid parental leave
• Family planning resources
• Tuition assistance for dependents
• Comprehensive health care for dependents
• Emergency child and elder care options
• Flexible work arrangements

A Culture That Cares

• Employee resource groups
• Awards for champions of dignity & respect
• Center for Workplace Culture and Engagement
• Programs for veteran engagement