Patient Services Representative - Twin Cities Orthopedics

About the role

The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties. This is a part-time (0.3 FTE) position, working every other Saturday and Sunday 8:00 AM - 8:00 PM between our Eagan and Burnsville locations. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID for incoming patients
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the practice management systems
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management including preparing for outreach events
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, employers and clinic staff
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
• Any and all other duties as assigned

Qualifications

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred

Pay

Actual starting pay will vary based on education, skills, and experience. The pay range displayed reflects full-time compensation and will be prorated for employees working less than a full-time schedule. A $1,500 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.

Benefits

• Employees working 30+ hours per week (60 hours per pay period) are eligible for Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement
• All employees, regardless of hours, are eligible for 401(k) Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more

Working Conditions

• Ability to sit for extended periods (up to 8 or more hours per day)
• Frequent use of hands and fingers for typing, writing, and handling documents
• Occasional standing, walking, bending, or reaching within the office environment
• Ability to lift and carry office supplies or files weighing up to 20 pounds
• Visual acuity to read electronic and paper documents
• Auditory ability to participate in phone or video calls clearly
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer)

Essential Requirements

• Comply with company policies, procedures, practices, and business ethics guidelines
• Comply with all applicable laws and regulations (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
• Prioritize workload effectively
• Communicate respectfully and professionally in face-to-face, phone and email interactions
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions