Patient Services Representative - Twin Cities Orthopedics

About the role

Serve as a professional and welcoming representative of the Training HAUS’s patients, families, visitors, and Viking stakeholders. This is position which frequently requires front-line customer service and problem resolution. This is a full-time role, working Monday 8:00 AM - 4:30 PM, Tuesday & Wednesday 9:00 AM - 5:30 PM, Thursday & Friday 8:00 AM - 4:30 PM out of our Hudson, New Richmond, and Stillwater locations.

Responsibilities

• Greet and register patients; collect co-payments, collect pre-payments and insurance information
• Manage multiple meeting hosts, providers, and class instructor schedules through Mind Body and Outlook calendars
• Accurately and efficiently schedule new and existing patients in the current practice management system
• Communicate all pertinent patient information regarding their call to include; appointment information, directions, check-in times, referral information and copayments
• Verify and document insurance information as defined by current business practices
• Chart management
• Maintain timely communication with patients and families while in clinic
• Occasionally participate in community functions relating to TCO outreach events throughout the year

Requirements

• High School diploma/GED or equivalent
• Customer service experience required
• Administrative or Medical Office experience preferred
• Experience teaching fitness classes preferred

Qualifications

• Ability to sit for extended periods (up to 8 or more hours per day)
• Frequent use of hands and fingers for typing, writing, and handling documents
• Occasional standing, walking, bending, or reaching within the office environment
• Ability to lift and carry office supplies or files weighing up to 20 pounds
• Visual acuity to read electronic and paper documents
• Auditory ability to participate in phone or video calls clearly
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer)

Skills

• Logical thinking
• Problem-solving
• Effective communication
• Teamwork
• Prompt and reliable attendance
• Respectful and professional demeanor

Benefits & Compensation

Actual starting pay will vary based on education, skills, and experience. A $1,500 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus. We offer a comprehensive benefits package - to learn more click here.

Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.

All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.