Patient Services Representative - Twin Cities Orthopedics

About the role

This is a part-time (0.26 FTE) position working every Tuesday 4:30pm-8:00pm, one Friday per month 4:30pm-8:00pm, and every other Saturday and Sunday 2:00pm-8:00pm at our Brooklyn Park location. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by its physicians, dedicated to giving patients more control over their healthcare.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID for incoming patients
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the practice management systems
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information, and copayments
• Chart preparation and management, including preparing for outreach events
• Maintain a working knowledge of health care plan requirements and health plan networks
• Rotate Switchboard Operator duties: accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals
• Perform any and all other duties as assigned

Requirements

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred
• Ability to sit for extended periods (up to 8 or more hours per day)
• Frequent use of hands and fingers for typing, writing, and handling documents
• Occasional standing, walking, bending, or reaching within the office environment
• Ability to lift and carry office supplies or files weighing up to 20 pounds
• Visual acuity to read electronic and paper documents
• Auditory ability to participate in phone or video calls clearly
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer)
• Comply with company policies, procedures, practices, and business ethics guidelines
• Comply with all applicable laws and regulations (e.g., HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
• Prioritize workload effectively
• Communicate respectfully and professionally in face-to-face, phone, and email interactions
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

Benefits

• A $1,500 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment (internal applicants are not eligible)
• Comprehensive benefits package, including Medical (with Maternity Bundle), Dental, and Vision plans for employees working 30+ hours per week (60 hours per pay period)
• Tuition Reimbursement for eligible employees
• 401(k) Profit Sharing for all employees, regardless of hours
• Employee Assistance Program
• Lifetime Fitness Subsidy
• Car Rental discounts
• Home, Auto, and Pet insurance savings programs

Schedule

• Every Tuesday: 4:30pm–8:00pm
• One Friday per month: 4:30pm–8:00pm
• Every other Saturday and Sunday: 2:00pm–8:00pm