Patient Services Representative - Twin Cities Orthopedics

About the role

The Patient Services Representative is responsible for patient registration and check-in as well as clinical support duties. This is a full-time role working, Monday - Friday 8:30 AM to 5:00 PM out of our Staples location.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
• Any and all other duties as assigned

Requirements

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred

Benefits & Compensation

Actual starting pay will vary based on education, skills, and experience. A $1,500 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus. We offer a comprehensive benefits package - to learn more click here.

• Medical (w/Maternity Bundle), Dental & Vision plans
• Tuition Reimbursement
• 401(k) w/ Profit Sharing
• Employee Assistance Program
• Lifetime Fitness Subsidy
• Car Rental discounts
• Home, Auto, & Pet insurance savings programs

Setting Clinic Essential Requirements

• Ability to: Comply with company policies, procedures, practices, and business ethics guidelines
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
• Prioritize workload effectively
• Communicate respectfully and professionally in face-to-face, phone and email interactions
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

Notes

Revo/i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing HR@RevoHealth.com. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.

We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities