Patient Services Representative - Twin Cities Orthopedics

Essential Functions

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
• Any and all other duties as assigned

Education And Experience Requirements

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred

Benefits & Compensation

• Actual starting pay will vary based on education, skills, and experience
• The pay range displayed reflects full-time compensation and will be prorated for employees working less than a full-time schedule
• A $1,500 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment
• We offer a comprehensive benefits package - to learn more click here

Working Conditions

• Ability to sit for extended periods (up to 8 or more hours per day)
• Frequent use of hands and fingers for typing, writing, and handling documents
• Occasional standing, walking, bending, or reaching within the office environment
• Ability to lift and carry office supplies or files weighing up to 20 pounds
• Visual acuity to read electronic and paper documents
• Auditory ability to participate in phone or video calls clearly
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer)

Setting Clinic Essential Requirements

• Ability to: Comply with company policies, procedures, practices, and business ethics guidelines
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
• Prioritize workload effectively
• Communicate respectfully and professionally in face-to-face, phone and email interactions
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions