Patient Services Representative Twin

About the role

Serve as a professional and welcoming representative of the Training HAUS's patients, families, visitors, and Viking stakeholders. This position frequently requires front-line customer service and problem resolution.

Schedule & locations

This is a full-time role, working Monday 8:00 AM – 4:30 PM, Tuesday & Wednesday 9:00 AM – 5:30 PM, Thursday & Friday 8:00 AM – 4:30 PM out of our Hudson, New Richmond, and Stillwater locations.

Responsibilities

• Fully understand, describe and promote all aspects of the Training HAUS
• Greet and register patients; collect co-payments, collect pre-payments and insurance information
• Manage multiple meeting hosts, providers, and class instructor schedules through Mind Body and Outlook calendars
• Accurately and efficiently schedule new and existing patients in the current practice management system
• Communicate all pertinent patient information regarding calls including appointment information, directions, check-in times, referral information and copayments
• Maintain a working knowledge of health care plan requirements and health plan networks
• Verify and document insurance information as defined by current business practices
• Chart management
• Maintain timely communication with patients and families while in clinic
• Occasionally participate in community functions relating to TCO outreach events throughout the year
• Any and all other duties as assigned

Requirements

• High School diploma/GED or equivalent
• Customer Service Experience Required

Qualifications

• Administrative or Medical Office Experience preferred
• Experience teaching fitness classes preferred

Benefits

• $1,500 sign-on bonus for select roles, payable on first paycheck with a 12-month commitment (internal applicants not eligible)
• Medical (w/Maternity Bundle), Dental & Vision plans for employees working 30+ hours per week (60 hours per pay period)
• Tuition Reimbursement for employees working 30+ hours per week
• 401(k) w/ Profit Sharing for all employees regardless of hours
• Employee Assistance Program for all employees regardless of hours
• Lifetime Fitness Subsidy
• Car Rental discounts
• Home, Auto, & Pet insurance savings programs

Working conditions

• Ability to sit for extended periods (up to 8 or more hours per day)
• Frequent use of hands and fingers