Patient Services Representative– Surgical Center

About the role

The Patient Services Representative- Surgical Center plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. In this role, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

Key Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to the appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays and balance dues at the time of service.
• Prepare for the next day’s appointments and ensure all necessary documentation and materials are ready.
• Absorb and organize the reception area, ensuring it is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Position Requirements

• Education: High school diploma or equivalent required.
• Experience: Minimum of 1 year of experience as a medical receptionist, front desk associate, or in a customer service-related role.
• Skills: Proficiency with electronic medical records (EMR) and basic computer skills. Strong communication, organizational, and multitasking abilities.

Compensation & Benefits

• Hourly Rate: $19.00 - $23.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program.

Diversity & Inclusivity

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply. Equal Opportunity Employer