Patient Services Representative (Russian Speaking) - Call Center - Sheepshead Bay, NY

Position Summary

We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.

Must Be Fluent In

• English
• Russian

Pay and Hours

• Starting pay is $20 - $21 hourly
• Hours are Monday - Friday, 8 hours daily

Essential Functions

• To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:
• - Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity.
• - Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
• - Collaborate with team members and leadership to identify and implement process enhancements. Actively contribute to new practice rollouts, training, and documentation efforts.
• - Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets.
• - Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.
• - Perform other responsibilities as assigned, contributing to the success and efficiency of the team.

Knowledge, Skills, & Abilities

• A high school diploma or equivalent.
• A minimum of 0-1 year in customer service, preferably in a healthcare environment.
• Medical Customer Service experience highly preferred.
• Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.
• Bilingual in Russian preferred.

Physical and Mental Demands

• The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:
• - Physical Requirements: Occasionally required to stand, walk, and sit for extended periods. Use hands to handle objects, tools, or controls; reach with hands and arms. Occasionally lift, push, pull, or move up to 20 pounds.
• - Vision Requirements: Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.