Patient Services Representative - Revo Health

About the role

The Patient Services Representative is responsible for patient registration and check-in, as well as additional administrative support functions while maintaining excellent customer service. This is a full-time role, 8:00 AM - 4:30 PM, but requires flexibility from 5:00 AM - 4:30 PM at our Edina Specialty Surgery Center.

Responsibilities

• Greet and register surgery patients.
• Obtain all appropriate insurance information and signatures from patients at the time of registration.
• Verify all patients' insurance is accurately updated.
• Enter all new or changed patient information from pre-op phone calls into the system prior to surgery.
• Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed.
• Prepare and break down patient charts.
• Aid in patient pre-operative phone calls and surgery scheduling.
• Maintain the fax machine for filing operative reports, pathology reports, etc.
• Collaborate with other disciplines to enhance patient outcomes and streamline the surgical experience.
• Report occurrences through the center's established reporting process related to employee and/or patient/visitor events.
• Foster the developmental and educational process of self, colleagues, orientees, and students (including functioning as a preceptor).
• Assist in managing controllable costs by using surgery center resources efficiently.
• Perform any and all other duties as assigned.

Requirements

• High School diploma/GED or equivalent.
• Medical terminology knowledge preferred.
• Customer Service experience.
• Administrative or Medical Office experience preferred.
• Current certification in basic CPR for Healthcare Professionals (BLS) or completed upon hire.

Qualifications

• Education: High School diploma/GED or equivalent.
• Experience: Customer Service experience, Administrative or Medical Office experience preferred.
• Certification: Current certification in basic CPR for Healthcare Professionals (BLS) or completed upon hire.

Skills

• Compliance with company policies, procedures, practices, and business ethics guidelines.
• Completion of job-required training.
• Compliance with all applicable laws and regulations (e.g. HIPAA, Stark, OSHA, employment laws, etc.).
• Prompt and reliable attendance.
• Ability to stand, walk, bend, and move continuously throughout the shift.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).
• Physical activities such as pushing, pulling, and reaching.
• Logical thinking to define problems, establish facts, and draw valid conclusions.
• Effective communication and interaction with colleagues.
• Ability to prioritize workload while being flexible to meet the expectations of the daily operations.
• Reasonable accommodation for individuals with disabilities.

Benefits & Compensation

Actual starting pay will vary based on education, skills, and experience. We offer a comprehensive benefits package, including Medical (w/Maternity Bundle), Dental & Vision plans, and Tuition Reimbursement. Employees working 30+ hours per week (60 hours per pay period) are eligible for these benefits, as well as 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs, and more. The setting surgery center essential requirements include the ability to comply with company policies, procedures, practices, and business ethics guidelines; complete job-required training; comply with all applicable laws and regulations; demonstrate prompt and reliable attendance; work independently with minimal supervision; communicate and interact respectfully and professionally; prioritize workload while being flexible to meet the expectations of the daily operations; apply principles of logical thinking to define problems, establish facts, and draw valid conclusions; effectively operate equipment and communicate on and operate the phone system; work independently with minimal supervision; travel independently throughout the clinic, office, or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping, or sitting for long periods may be required; understand and execute a variety of instructions; and manage controllable costs by using surgery center resources efficiently.

Setting Surgery Center Essential Requirements

• Ability to comply with company policies, procedures, practices, and business ethics guidelines.
• Completion of job-required training.
• Compliance with all applicable laws and regulations (e.g. HIPAA, Stark, OSHA, employment laws, etc.).
• Prompt and reliable attendance.
• Ability to stand, walk, bend, and move continuously throughout the shift.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).
• Physical activities such as pushing, pulling, and reaching.
• Logical thinking to define problems, establish facts, and draw valid conclusions.
• Effective communication and interaction with colleagues.
• Ability to prioritize workload while being flexible to meet the expectations of the daily operations.
• Reasonable accommodation for individuals with disabilities.

Notes

Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing HR@RevoHealth.com. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission. We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities/.