Patient Services Representative - Primary Care - Oracle

Why Join Us?

Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
Work Hard. Recharge Often. – Generous PTO and extended illness benefits
Invest in Your Future – 401(k) with company match
Grow With Us – Career development, learning opportunities, and advancement pathways
Your Wins Deserve Recognition – Employee rewards and recognition programs
A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.
Great people. Great benefits. Meaningful work. Join us and make an impact.

About the Role

The Patient Services Representative Clinics provides front desk and administrative support to ensure smooth clinic operations and a positive patient experience.

Responsibilities

• Performs patient registration in the clinic EMR, ensuring accurate and complete information for new and returning patients.
• Checks patients in and out at the front desk, collecting and posting time-of-service payments, including copays, deductibles, and outstanding balances.
• Verifies and updates patient demographics and insurance eligibility, ensuring insurance cards are scanned at every visit.
• Schedules, confirms, and manages patient appointments, documenting cancellations or rescheduling reasons in the EMR.
• Ensures all required consents, PHI forms, and other treatment-related paperwork are signed and completed by patients.
• Schedules, confirms, and manages patient appointments, documenting cancellations or rescheduling reasons in the EMR.
• Assists with charge entry at checkout and ensures timely completion of daily charges following provider coding and encounter closure.
• Responds to patient inquiries, phone calls, and messages in a timely and professional manner, adhering to clinic communication guidelines.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Requirements

• Associate Degree in Healthcare Administration, Business, or related field preferred
• 0-1 years of experience in a clinic, medical office, or similar healthcare setting required
• Experience in patient services, billing, or front desk operations preferred

Qualifications

• Proficiency in EMR systems and Microsoft Office Suite
• Strong knowledge of medical terminology and insurance processes, including verification and eligibility
• Excellent communication and interpersonal skills for effective patient and team interactions
• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail
• Familiarity with HIPAA regulations and the ability to maintain patient confidentiality
• Basic cash handling and reconciliation skills
• Problem-solving abilities to address and resolve patient or operational issues