Patient Services Representative, OBGYN, FT, Days
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. Preserve all substantive info.
We need to parse the job posting: It starts with inspirational tagline then "Job Summary Incumbents are responsible for aspects of Physician Practice front office management and operation as assigned. May be responsible for some or all front office functions as detailed in the next section." Then "Accountabilities" then bullet list with percentages etc. Then "Supervisory/Management Responsibility" then "Minimum Requirements" etc. Then "Other Required Skills And Experience" etc. Then "Work Shift Day (United States of America)" location etc. Then "Share your talent..." etc.
We need to extract sections: About the role (maybe job summary). Responsibilities (the accountabilities bullet list). Requirements (minimum requirements). Qualifications (maybe other required skills and experience). Skills (maybe specific skills like ICD-9/CPT coding). Benefits, Pay, Schedule: we need to see if posting states them. It mentions "Work Shift Day (United States of America)" which indicates schedule: Day shift. So we can include Schedule section with that. Pay: not mentioned. Benefits: not mentioned. So we omit Benefits and Pay.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No Job ID etc.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them.
We need to be careful not to include boilerplate like "Inspire health. Serve with compassion. Be the difference." That's maybe tagline but could be considered part of job summary? It's not boilerplate? It's maybe part of the posting but not essential? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The inspirational tagline might be considered boilerplate? It's not exactly legal/EEO, but could be considered marketing fluff. However it's part of the job summary? The posting starts with that then "Job Summary". I'd keep the tagline? It's not substantive job duty. Might be considered fluff but not prohibited. The instruction says remove boilerplate; tagline could be considered boilerplate. Safer to omit it. Keep the substantive content: Job Summary sentence, Accountabilities bullet list, Supervisory/Management Responsibility, Minimum Requirements, Other Required Skills And Experience, Work Shift Day, Location maybe? Location is substantive. Should we include location? Not a specified heading but we could include under About the role or maybe a separate section? There's no heading for Location; we could embed in a paragraph under About the role.
We need to preserve all substantive information: includes location details: "300 Palmetto Health Pky Parkri Facility OBGYN 300 PH Pkwy 300 Department OBGYN 300 PH Pkwy 300-Practice Operations". That's repetitive but we should keep it as is? It's messy but we must preserve. Could be considered duplicated lines? It's repeated but it's location info. We'll keep it as a paragraph.
Also "Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health." That's more marketing; could be considered boilerplate but maybe keep as part of About the role? It's not essential duties but it's substantive? Might be considered fluff. I'd keep it as a paragraph under About the role.
Now structure:
About the role
Incumbents are responsible for aspects of Physician Practice front office management and operation as assigned. May be responsible for some or all front office functions as detailed in the next section.
Location: 300 Palmetto Health Pky Parkri Facility OBGYN 300 PH Pkwy 300 Department OBGYN 300 PH Pkwy 300-Practice Operations
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Responsibilities
- ... list items from Accountabilities ...
We need to include all bullet points from the Accountabilities section. The posting has bullet points with percentages and dash lines. We need to capture each duty.
Let's extract the Accountabilities bullet list:
The text after "Accountabilities" then lines:
- Responsible for complete and accurate patient registration, pre-certification, charge capture and accurately coding diagnoses given by physicians.
- Responsible for posting all payments and balancing with the computer reports at day end.
- Requires a high level of public contact and excellent interpersonal skills.
- Arranges for patient pre-payments and enforces financial agreements prior to providing service.
- Gathers charge information, codes, enters into database, completes billing process, distributes billing information.
- Files insurance claims and assists patients in completing insurance forms.
- Processes unpaid accounts by contacting patients and third party payers.
- - 20%Liaison between patient and medical support staff. Greets patients and visitors in a prompt, courteous, and helpful manner. Checks in patients, verifies and updates necessary insurance information in the patient accounting system. Obtains signatures on all forms and documents as required. Assists patients with ambulatory difficulties. Maintains appointment book and follows office scheduling policies. Provides front office phone support as needed and outlined through cross training program. Screens visitors and responds to routine requests for information.
- Responsible for gathering, accurately coding and posting outpatient charges. Processes vouchers and private payments, to include updating registration screens based on information on checks. Researches address verification as needed. Helps to process mail return statements and outgoing statements. Acquires billing information for all doctors for all patients seen in practice. Performs cashiering functions including monitoring and balancing cash drawer daily. Prepares daily cash deposits. Receives payments from patients and issues receipts. Codes and posts payments and maintains required records, reports and files. Works with patients in securing prepayment sources or financial agreements prior to providing service. Participates with other staff to achieve account resolution. Assists with outpatient coding and error resolution. Processes edits and Customer Service and Collection Request for resolution within specified time frames. Identify trends and communicates problems to management. Updates patient account database. Maintains and updates current information on physician’s schedules. Schedules surgeries, ancillary services and follow-up outpatient appointments and admissions as requested. Answers questions regarding patient appointments and testing. Assembles patients’ charts for next day visit. Updates profiles on all patients, ensuring completeness and accuracy. Oversees waiting area, coordinates patient movement, reports problems or irregularities. - 20%
- Assist patients with questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, etc.Processes benefit correspondence, signature, and insurance forms to expedite payment of outstanding claims. Assists patients in completing all necessary forms to obtain hospitalization or Surgical pre-certification from insurance companies. Follows-up with insurance companies ensuring that coverage is approved. Posts all actions and maintains permanent record of patient accounts. Answers patient questions and inquiries regarding their accounts. Confirms all workers’ compensation claims with employees. Prepares disability claims in a timely manner. Follows-up with insurance companies ensuring that claims are paid as directed. Maintains files with referral slips, medical authorizations, and insurance slips. - 20%
- Researches all information needed to complete outpatient billing process including getting charge information from physicians. Codes information about procedures performed and diagnosis on charge. Keys charge information into on-line entry program.Processes and distributes copies of billings according to clinic policies. Assists with outpatient coding and error resolution. Pulls charts for scheduled appointments in advance. Delivers, transports, sorts and files returned charts. Picks up lab reports, dictations, X-rays, and correspondence. Continually checks for misfiled charts and refiles according to filing system. Maintains orderly files. Files all medical reports. Purges obsolete records and files in storage. Destroys outdated records following established procedures for retention and destruction. Makes up new patient charts. Repairs damaged charts. Assists in locating and filing records. Works with medical assistants and other staff to route patient charts to proper location. Follows medical records policies and procedures. - 20%
- Collects payments at time of service for daily outpatient visit services. Reviews each account via computer to ensure patient’s account(s) are being paid on a timely basis. Performs collection actions including contacting patients by telephone and resubmitting claims to third party reimburses. Evaluates patient financial status and establishes budget payment plans. Reviews accounts for possible assignment to collection agency, makes recommendation to Clinical Dept. Practice Manager. Identifies and resolves patient billing complaints. Participates with other staff to follow up on accounts until zero balance, or turned over for collection.Participates in educational activities. Gathers and verifies superbills for specified practice on a daily basis. Enters all charge and same day payment information for patient visits and hospital patients, verifying accuracy of coding, charging and patient insurance status. Prints daily reports, verifying charge entry balancing at day end. Backs up and closes computer files on a daily basis, logging as appropriate (i.e. closing all batches in accordance to policy). Registers new patients after verifying patient status on computer inquiry. Updates financial information as indicated. Maintains strictest confidentiality. Participates in educational activities. Performs related work as required. As representative of Prisma Health Clinical Department, is expected to maintain neat and professional appearance, demonstrate commitment to serve at all times and uphold guidelines set forth in office manual. - 20%
We need to keep each bullet as - . The percentages like "- 20%" appear before some paragraphs; we should keep them as part of the bullet text.
Now Supervisory/Management Responsibility: "This is a non-management job that will report to a supervisor, manager, director, or executive." That's a sentence. We'll put under a section maybe "Supervisory Responsibility"? But allowed headings are only the list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We don't have a heading for Supervisory/Management Responsibility. Could we fold into Requirements or Qualifications? Probably under Requirements (minimum requirements) or Qualifications. But the instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples, but we should only use those headings? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect us to use those exact headings when applicable. So we should map content to those headings. Supervisory/Management Responsibility could go under Requirements (maybe as part of job requirements) or Qualifications. But it's not a requirement; it's a description of the role. Could be part of About the role. I'd include it in About the role paragraph.
Minimum Requirements: "High School diploma or equivalent OR Post-high school diploma No Previous Experience Required Required Certifications/Registrations/Licenses N/A In Lieu Of The Above Minimum Requirements N/A". We need to preserve all substantive info. So we can make a list under Requirements.
Other Required Skills And Experience: "Associate's Degree in technical specialty program of 18 months minimum in length- PreferredMulti-specialty group practice setting experience - Preferred Basic understanding of ICD-9 and CPT coding- Preferred". That's qualifications/
- for any list of duties/requirements/benefits. Use
for prose. We must not repeat job title as heading. No Job ID etc. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them. We need to be careful not to include boilerplate like "Inspire health. Serve with compassion. Be the difference." That's maybe tagline but could be considered part of job summary? It's not boilerplate? It's maybe part of the posting but not essential? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The inspirational tagline might be considered boilerplate? It's not exactly legal/EEO, but could be considered marketing fluff. However it's part of the job summary? The posting starts with that then "Job Summary". I'd keep the tagline? It's not substantive job duty. Might be considered fluff but not prohibited. The instruction says remove boilerplate; tagline could be considered boilerplate. Safer to omit it. Keep the substantive content: Job Summary sentence, Accountabilities bullet list, Supervisory/Management Responsibility, Minimum Requirements, Other Required Skills And Experience, Work Shift Day, Location maybe? Location is substantive. Should we include location? Not a specified heading but we could include under About the role or maybe a separate section? There's no heading for Location; we could embed in a paragraph under About the role. We need to preserve all substantive information: includes location details: "300 Palmetto Health Pky Parkri Facility OBGYN 300 PH Pkwy 300 Department OBGYN 300 PH Pkwy 300-Practice Operations". That's repetitive but we should keep it as is? It's messy but we must preserve. Could be considered duplicated lines? It's repeated but it's location info. We'll keep it as a paragraph. Also "Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health." That's more marketing; could be considered boilerplate but maybe keep as part of About the role? It's not essential duties but it's substantive? Might be considered fluff. I'd keep it as a paragraph under About the role. Now structure:
About the role
Incumbents are responsible for aspects of Physician Practice front office management and operation as assigned. May be responsible for some or all front office functions as detailed in the next section.
Location: 300 Palmetto Health Pky Parkri Facility OBGYN 300 PH Pkwy 300 Department OBGYN 300 PH Pkwy 300-Practice Operations
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Responsibilities
- ... list items from Accountabilities ...
- . The percentages like "- 20%" appear before some paragraphs; we should keep them as part of the bullet text.
Now Supervisory/Management Responsibility: "This is a non-management job that will report to a supervisor, manager, director, or executive." That's a sentence. We'll put under a section maybe "Supervisory Responsibility"? But allowed headings are only the list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We don't have a heading for Supervisory/Management Responsibility. Could we fold into Requirements or Qualifications? Probably under Requirements (minimum requirements) or Qualifications. But the instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples, but we should only use those headings? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect us to use those exact headings when applicable. So we should map content to those headings. Supervisory/Management Responsibility could go under Requirements (maybe as part of job requirements) or Qualifications. But it's not a requirement; it's a description of the role. Could be part of About the role. I'd include it in About the role paragraph. Minimum Requirements: "High School diploma or equivalent OR Post-high school diploma No Previous Experience Required Required Certifications/Registrations/Licenses N/A In Lieu Of The Above Minimum Requirements N/A". We need to preserve all substantive info. So we can make a list under Requirements. Other Required Skills And Experience: "Associate's Degree in technical specialty program of 18 months minimum in length- PreferredMulti-specialty group practice setting experience - Preferred Basic understanding of ICD-9 and CPT coding- Preferred". That's qualifications/