Patient Services Representative, Neurology, Fulltime, First Shift

Responsibilities

• Engages in population appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
• Performs treatments, administers medication or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.
• Front Office Flow:
  • Warmly greet patients with eye contact and a smile as they enter and leave the clinic.
  • Answer any questions patient may have.
  • Coincide day of patient scheduling changes or adjustments.
  • Assist patients in locating their destinations.
  • Contact internal or external transportation services for patients if needed.
  • Round lobby to ensure all patients are being taken assisted.
  • Answer telephone and direct calls to appropriate areas.
  • Adhere to all HIPAA policies and guidelines.
  • Conduct end of day visit reconciliation.
• Pre-Registration Process:
  • Initiate online verification and/or make phone contact with external groups to verify patient's benefits to certify/recertify all procedural services for patient.
  • Ensure proper authorization is obtained for all scheduled and non-scheduled high dollar outpatient procedures and follow up on any missing data or account problems.
  • Perform pre-authorizations and pre-certifications when needed.
• Registration Process:
  • Collect data on all new patients and attempt to obtain demographic information on patient.
  • Verify complete and accurate patient information in registration.
  • Provide knowledge of and assistance with MyChart enrollment for patients.
  • Collect co-payments.
  • Follow standard consenting workflow.
  • Insurance Coordination:
    • Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields for visits or diagnostic procedures.
    • Complete Medicare Secondary Payer questionnaires for all appropriate patients.
    • Ensure completeness for insurance billing and compliance.
    • Collect insurance information as indicated in the Pre- Registration Minimum Data Set.
• Clinical Coordination:
  • Assist with referral and work questions.
  • Assist with pre-visit planning and preparation.
  • Help with scheduling and medical record management.
  • Place reminder calls to patients as needed.

Qualifications

• Minimum Required: High School Diploma or GED.
• Preferred: Associate's Degree.
• Minimum Required: 0 - 6 Months equivalent experience.
• Preferred: 1 - 2 Years equivalent experience.