Patient Services Representative/Medical Assistant

Description

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Services Representative

Location: Madison, WI (with occasional support in Oconomowoc)

How you will make an impact as a Patient Services Representative/Medical Assistant:

• Greet patients and accurately check them into the EHR, following established patient registration protocols.
• Own opening and closing of the clinic per established guidelines
• Ensure all documentation is completed accurately and patient payments are collected per insurance requirements.
• Schedule patient appointments and coordinate administrative tasks to optimize clinic operations.
• Review future clinic schedules to verify insurance and necessary patient documentation in accessible in the patient's chart.
• Answer phone calls that come directly to the clinic
• Room and take vital signs of patients.
• Ensure clinic appointments run efficiently by communicating necessary information to Physicians and Advanced Practice Providers (APPs).
• Sanitize exam rooms and medical equipment, including instruments, scopes, and specialty procedure equipment, after each patient
• Record necessary information into the patient’s Electronic Health Record (EHR).
• Triage of patient care, including but not limited to, connecting with patients regarding care questions, lab results and medication refills.
• Rotate and stock the pharmaceutical closet; properly dispose of expired medications.
• Maintain inventory of medical supplies and non-sample pharmaceuticals; order supplies as needed.

What we're looking for in a Patient Services Representative/Medical Assistant:

• 1-2 years of prior experience in a health care setting preferred.
• Strong customer service focus with a commitment to delivering an exceptional patient experience.
• Excellent communication skills, including phone, verbal, written, and listening abilities to build rapport with patients.
• Detail-oriented with high accuracy in work and strong organizational skills.
• Proficiency in data entry and technology applications, including Outlook, Word, Excel, and EHR systems.
• Ability to work independently, manage time effectively, and prioritize tasks to meet deadlines.
• Basic math skills, including calculating percentages and handling insurance payment settings.
• Flexibility to assist at different clinic locations as needed.

Why you should choose ADVENT:

• 16+ days of PTO (prorated your first year based on start date) & holiday pay
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance
• Congratulations! You've reached the end of the job posting. Thank you for considering ADVENT for your career opportunity.