Patient Services Representative - Lead

Lead Responsibilities

• Ensure staff are providing excellent customer service
• Oversee front desk staff, be a resource to assist with PSR duties and questions
• Check patients in for appointments, verify demographic and insurance information, collect payments, schedule appointments, identify and communicate needed clinical services
• Facilitate the flow of patients from the front to the back office, ensuring patients are in exam room on a timely basis
• Show support to the staff and ensure the following is being completed:
• Show all PSR’s using Well 100%
• Show all PSR’s running Pointcare for ALL SFS patients 100% of the time, and referring to CEC
• Jockey the schedules
• Department is printing gaps in care reports 100% of the time for all patients
• Maintain patient schedules and ensure all appointments slots are booked
• Decrease the number of voided encounters
• Follow up and schedule of no shows, cancellations appointments per policy
• Completion of chart prep and collecting accurate demographic information
• Travel to other VCC locations as needed

Greeting and Customer Service

• Greet and respond to limited inquiries from patients and customers in a professional manner
• Perform a variety of clerical functions
• Greet patients in-person and via telephone
• Verify insurance eligibility and copy insurance cards
• Perform financial and eligibility screening for clinic programs
• Print daily schedule and confirm next day’s appointments
• Complete appropriate paperwork as needed for patients school excuses, Head Start forms, etc.
• Make follow-up appointments for referrals from other sites
• Complete encounters, personal records forms, etc.

Qualifications

• Minimum High school graduate or equivalent
• Minimum three years’ medical/dental office experience
• Minimum one year experience in insurance billing in a medical/dental setting
• Bilingual English/Spanish
• Valid California driver’s license and proof of auto insurance
• Clean driving record for a minimum period of three years prior to hire; must maintain clean driving record throughout employment
• Successfully complete initial training program

Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred
• Ability to interface with all levels of personnel in a professional manner
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Ability to type minimum 35 WPM
• Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred
• Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Pay

Pay Range: $23.00 - $25.00 Depending On Experience