Patient Services Representative - Kirkland/Everett, WA

Duties and Responsibilities

• Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
• Communicates clearly on the phone and accurately documents and assigns messages
• Confirms and updates contact information for all patients at every contact
• Makes follow-up calls for any messages left
• Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
• Delivers all communications with excellent customer service
• Be courteous and professional for all patient interactions
• Routes calls to appropriate staff for swift resolution
• Strong computer skills, including basic keyboarding skills
• Able to navigate through patient records systems
• Able to analyze situations, prioritize, develop solutions, and make recommendations
• Able to work with minimal supervision
• Excellent customer service and communication skills over the telephone
• Able to communicate sensitively and effectively with patients
• Excellent organizational and problem-solving skills
• Knowledge of medical practice terminology
• Patient-focused with the ability to work independently
• Capability to adapt quickly and thrive in a fast-paced environment
• Able to reliably commute to our Kirkland and Everett offices

Education and Experience

• Minimum High School Diploma or Equivalent
• Experience in fast paced scheduling or call center
• 1+ years of customer service experience
• Minimum of 2 years in a healthcare position preferred - but willing to train the right individual!
• Good verbal and written communication skills

Benefits of Working with Washington Integrative Foot & Ankle

• Medical, Dental, and Vision Plans
• HSA with Employer Contribution
• FSA
• Generous PTO Program
• 401k with a 4% Match
• Employee Assistance Program
• Life and AD&D Insurance
• Employer paid Short-Term Disability
• Long-Term Disability
• Pet Insurance

Physical Demands/Environmental Factors

• While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision and depth perception
• Must be able to lift/carry up to 25lbs

ADA Specifications

• Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources