Patient Services Representative II, MRI

About the role

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Responsibilities

• Greets and checks-in patients
• Verifies patient information
• Schedules appointments
• Updates Electronic Health Record (EHR)
• Facilitates intake procedures (completion of healthcare and insurance forms, collecting payments)
• Gains confidence and cooperation from patients, families/support groups, and other healthcare providers
• Adheres to organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety
• May perform specific tasks and/or orient other staff to the department

Requirements

• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience
• Equivalent experience accepted in lieu of required degree or diploma

Skills

• Basic knowledge of insurance policies and procedures, as well as patient billing
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
• Ensure the privacy of each patient’s Protected Health Information (PHI)
• Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives

Pay

Pay range is $26.06 to $36.48 per hour. The compensation range may vary based on the geographic location where the position is