Patient Services Representative I - Remote - Nationwide

About the role

The Opportunity Receives patient/client calls and resolves them in a professional manner leaving the caller with a positive impression of RCM Vituity.
Reviews accounts to determine and take appropriate action, i.e., obtain insurance information, offer appropriate financial assistance, process credit card payment, refer account to a collection agency or refer to the appropriate billing team for further research.
Updates patient account and notes appropriately based upon action/request.
Performs pre-verifications to determine where eligibility and when to send claims by running on-line eligibility.
Identifies and communicates Patient Services issues.
Handles incoming and outgoing calls.
Performs other duties as assigned by management.

Required Experience And Competencies

• Must be able to type a minimum speed of 40 words per minute or 7,000 data entry key strokes per hour.
• Must have a high school diploma or equivalent.
• Experience in a health care setting or insurance related field providing patient registration and/or insurance authorization as typically obtained in approximately two (2) years is required.
• Related experience in a medical setting preferred.
• Previous call center experience is highly desirable.
• Fluency in Spanish language, both oral and written is a plus.
• Strong customer service experience preferred.
• Working knowledge of medical terminology preferred.
• Experience with Microsoft Office and Windows software preferred.
• Strong written and verbal communications skills required.
• Knowledge of medical group practice management systems and PC skills.
• Knowledge and understanding of insurance and managed care requirements.
• Understanding of health insurance concepts and requirements, including HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs.
• Ability to demonstrate effective customer service skills with internal and external customers.
• Ability to make phone calls seeking account resolution.
• Ability to promote teamwork.
• Flexible and adaptable to an ever-changing environment.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Perform 10-key by touch.
• Able to work independently with minimal supervision.
• Able to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Able to deal with problems involving several concrete variables in standardized situations.
• Able to work overtime during peak periods.

Pay

The base salary range for this position is $17.12 – $19.04, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.

Benefits

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Generous paid time off starting 3-4 weeks’ annually
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

Community

We are excited to share the base salary range for this position is $17.12 – $19.04, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.