Patient Services Representative I-II – Family Medicine, Park Meadows

About the role

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties, including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication, including patient appointment status, to clinical departments.

Responsibilities

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
• Checks patients in and out for appointments, schedules follow-up appointments at the time of discharge
• Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
• Answers multiple phone lines to fulfill patient needs over the phone
• Maintains provider schedules daily to ensure all open appointment slots are filled on the same day and schedules are free of roadblocks
• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
• Collections patient copays and balances the drawer daily

Requirements

• Patient Services Representative I: High school diploma or GED, 1+ years of patient/client-facing experience
• Patient Services Representative II: High school diploma or GED, 2+ years of patient/client-facing experience

Qualifications

• Minimum Qualifications: See above
• Preferred Qualifications: College graduate, medical office experience, EPIC experience, MS Office experience, bilingual, Spanish-speaking knowledge

Skills

• Strong organizational and personal skills
• Strong communication skills, both written and verbal
• Positive attitude with clients, employees, and management
• Quick individual and team work ability
• Excellent organizational skills
• Tech savvy (ability to understand, apply, and benefit from technology)

Benefits

• Medical
• Dental
• Additional Insurance
• Retirement 401(a) Plan
• Paid Time Off
• Tuition Benefit
• ECO Pass

Pay

• Patient Services Representative I: $40,000 to $46,720
• Patient Services Representative II: $43,700 to $51,042

Schedule

Full-time

Contact Information

To apply, please submit a letter of interest describing relevant job experiences as they relate to the listed job qualifications and interest in the position, along with a curriculum vitae/resume, and three to five professional references, including name, address, phone number (mobile number if appropriate), and email address. Questions should be directed to: Jeff Wilkerson, JEFFERY.WILKERSON@CUANSCHUTZ.EDU