Patient Services Representative I-II – ENT, Highlands Ranch

Job Summary

Attention customer service experts with a passion for team-centric care coordination in an outpatient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care. The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties, including but not limited to patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication, including patient appointment status, to the clinical department(s).

Key Responsibilities

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
• Checks patients in and out for appointments, schedules follow-up appointments at the time of discharge
• Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
• Answers multiple phone lines to fulfill patient needs over the phone
• Maintains accurate records and updates the Electronic Health Record (EPIC) as needed
• Makes outbound calls to schedule appointments and manage referrals
• Monitors provider schedules daily to ensure that all open appointment slots are filled the same day and schedules are free of roadblocks
• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
• Collections patient copays and balances the drawer daily

Work Location

Onsite – this role is expected to work onsite and is located in Highlands Ranch, CO.

Qualifications

• Patient Services Representative I: High school diploma or GED 1+ years of patient/client-facing experience
• Patient Services Representative II: High school diploma or GED 2+ years of patient/client-facing experience

Conditions of Employment

• Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or American Red Cross, healthcare provider level CPR certification, or certification within 90 days of hire
• Must be able to work in person
• Must be able to travel to alternate locations as assigned

Equal Employment Opportunity Statement

The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.