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Patient Services Representative I-II – Department of Psychiatry

University of Colorado · Aurora, CO · 1 wk ago
Healthcare$40k–$47k/yrFull-time

About the role

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties, including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication, including patient appointment status, to clinical departments.

Responsibilities

  • Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
  • Checks patients in and out for appointments, schedules follow-up appointments at the time of discharge
  • Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
  • Answers multiple phone lines to fulfill patient needs over the phone
  • Maintains provider schedules daily to ensure all open appointment slots are filled on the same day and schedules are free of roadblocks
  • Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
  • Collections patient copays and balances the drawer daily

Requirements

  • Patient Services Representative I: High school diploma or GED, one or more (1+) years of patient/client-facing experience
  • Patient Services Representative II: High school diploma or GED, two or more (2+) years of patient/client-facing experience

Qualifications

  • Minimum Qualifications: See above
  • Preferred Qualifications: College graduate, medical office experience, EPIC experience, MS Office experience, bilingual, Spanish-speaking

Benefits

There are many additional perks & programs with the CU Advantage. The University of Colorado offers an excellent benefits package, including:

  • Medical
  • Dental
  • Additional Insurance
  • Disability
  • Life
  • Vision
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • Paid Time Off: Accruals over the year
  • Sick Days: Unlimited maximum accrual
  • Holiday Days: 15/year
  • Tuition Benefit: Employees have access to this benefit on all CU campuses
  • ECO Pass: Reduced-rate RTD Bus and light rail service

Conditions of Employment

  • Applicants must be legally authorized to work in the United States without requiring sponsorship
  • Must comply with the applicable University of Colorado School of Medicine, Community Practice mandatory education and training
  • Maintains all required licensure and certifications for the position
  • Must be able to work in person
  • Must be able to travel to alternate locations as assigned

Knowledge, Skills, and Abilities

  • Strong organizational and personal skills; must have strong work ethic
  • Strong communication skills, both written and verbal
  • Ability to maintain a positive attitude with clients, employees, and management
  • Ability to work quickly – individually and as part of a team
  • Ability to read, analyze, and interpret policies, documents, and regulations
  • Detail-oriented and maintains excellent organizational skills
  • Tech savvy (ability to understand, apply, and benefit from technology)

How to Apply

To apply, please submit the following document(s): A letter of interest describing relevant job experiences as they relate to the listed job qualifications and interest in the position, Curriculum vitae / Resume, and Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address. Questions should be directed to: Joel Green, joel.green@cuanschutz.edu.

Screening of Applications Begins

Immediately and continues until the position is filled. For best consideration, apply by August 24, 2026.

Anticipated Pay Range

  • Patient Services Representative I: $40,000 to $46,720
  • Patient Services Representative II: $43,700 to $51,042

Equal Employment Opportunity Statement

The University of Colorado is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process.

Background Check Statement

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program.

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