Patient Services Representative- Front Desk - Portland, ME

About the Role

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Identify and escalate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.
• Collect patient payments at the time of service.

Requirements

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.