Patient Services Representative - Float Pool | Full-Time, Day Shift

General Summary

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri. If you're ready for the challenge of providing life-saving care or supporting those who do, read on to find your fit in the Phelps Health family.

Essential Duties And Responsibilities

• Create a welcoming and efficient environment for patients, addressing their needs, and providing support throughout the initial stages of their healthcare journey.
• Collect accurate demographic information (e.g., name, address, phone number, date of birth, insurance information) and enter it into the system. Update existing patient records with any changes.
• Obtain applicable consents and any required forms from patients.
• Verify patients' insurance coverage by contacting insurance providers or EHR Real Time Eligibility, or using online verification systems and ensuring the correct coverage is on the patient’s account.
• Sure necessary pre-authorizations or referrals for services are obtained.
• Explain insurance benefits and financial responsibilities to patients.
• Provide exceptional customer service by answering phones promptly and professionally, addressing concerns, and providing information.
• Adhere to all HIPAA regulations and maintain patient confidentiality.
• Collect co-pays, deductibles, co-insurance, and balance payments in accordance with hospital policy.
• Assure hospital compliance with all regulatory agency requirements.
• Maintain work queues to ensure efficient claims processing, patient satisfaction, and organizational financial health.
• Assists patients with navigating and using the online patient portal.
• Be flexible and adaptive as work assignments and area may shift based on business needs and priorities.

Education

• A high school diploma or GED is required.
• Six months of office and/or call center, customer service or healthcare experience is preferred.
• Knowledge of computers and other standard office equipment is required.
• Proficiency in data entry is preferred.
• A graduate of an accredited medical receptionist or similar program, or two years in a healthcare setting is preferred.

Certification/License

• American Heart Association, Basic Life Support certification is required.

Mental/Physical Requirements

• Ability to concentrate, pay close attention to detail and perform duties under time restrictions.
• Normal mental concentration on variable operations for short periods of time and moderate concentration with repetitive operations for long periods of time.
• Work involves extensive use of computer with frequent interruptions.
• Ability to stand, walk, sit and reach.
• Must be able to assist and transport patients in wheelchairs.
• Ability to lift 10 lbs required.

Working Conditions

• The standard office conditions with more than average noise.
• Periodic contact with conditions such as fumes, noise, chemicals, hazards, and/or diseases.
• Ability to work shifts is required.

Benefits

At Phelps Health, we think we have a better team, benefits, and opportunities for growth than anyone else around, and we invite you to see for yourself!

Pay

N/A

Schedule

N/A