Patient Services Representative - Float

Greet and respond to limited inquiries from patients and customers in a professional manner.

Perform a variety of clerical functions.

• Greet patients in-person and via telephone
• Verify insurance eligibility and copy insurance cards
• Perform financial and eligibility screening for clinic programs
• Print daily schedule and confirm next day’s appointments
• Complete appropriate paperwork as needed for patients school excuses, Head Start forms, etc.
• Make follow-up appointments for referrals from other sites
• Call, reschedule and mail letters to all N/S patients
• Responsible for patients checking in through completing encounters, personal records forms, etc.

Requirements

• Minimum High school graduate or equivalent
• One year experience in a medical or dental office
• Experience in verifying and billing insurance/program eligibility
• Bilingual English/Spanish Required

Skills, Knowledge, Abilities

• Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred
• Ability to interface with all levels of personnel in a professional manner
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Ability to type minimum 35 WPM
• Preferred Skills/Knowledge/Abilities: Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred; Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Pay Range

$21.50 - $22.00 Depending On Experience