Patient Services Representative Float

About the role

Under the direct supervision of the Patient Access Supervisor, this position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. Cross training required in multiple administrative support functions including medical records, scanning, PHI request and messaging to both clinical and non-clinical staff. Travel between several clinics in different counties as required (Caldwell County, Catawba County, Iredell County, Davie County and Lincoln County).

Responsibilities

• Interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting
• Schedule patient appointments under guidelines of administration
• Problem solve and apply critical thinking skills
• Explain policy and procedures to patients and staff
• Interview patients to obtain personal and financial information
• Understand and maintain patient confidentiality
• Utilize PMG System: schedule patient appointments, update patient demographics & insurance, post copays, query for patient financial records
• Utilize EMR System: update patient records, scan documents into patient charts in a timely manner, query patient information, extract medical records for PHI requests, patient message provider/staff
• Perform accurate cash management/transaction procedures
• Perform other duties as assigned

Requirements

• One year of clerical experience in medical office setting required (other related experience may be considered in lieu of medical office experience)
• High School Diploma or GED certificate required
• Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
• Knowledge of medical office software for updating patient demographic information, posting charges and copays
• Excellent verbal communication skills
• Ability to work with changing priorities
• Excellent organizational, problem solving and critical thinking skills
• Ability to interact with individuals of all cultures and levels of authority
• Ability to maintain confidentiality
• Ability to function as part of a team
• Must possess initiative
• Basic medical terminology required (knowledge can be obtained through formal classes or work experience)

Preferred qualifications

• Proficient in use of all computer software utilized in practice

Core values

• Patient First – An approach to care that holds primary the well-being and desires of the patient
• Build not Blame – Focusing first on finding fault with the process rather than the person
• Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
• Cooperation and Flexibility – Functioning as part of an interdependent team with only shared gains or losses, committed to assisting whenever possible beyond the prerequisite job description
• Culturally Sensitive – Always working toward increasing one's ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one's own culture