Patient Services Representative - Express

Patient Services Representative (PSR)

DEPARTMENT: Express
REPORTS TO: Practice Manager
STATUS: Non-exempt

Compensation: Starting rate is $18.27/hr with potential for increase based on experience.

Schedule: Monday-Friday 8:00am-8:00pm

Summary

Performs a variety of front desk functions in a medical office to include registering patients, making appointments, and processing patient payments.

Essential Duties and Responsibilities

• Performs all functions checking in and outpatients in an accurate and timely manner.
• Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
• In a professional manner, collects co-payments from patients in the form of cash, check, and credit card and provides receipt.
• Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area.
• Maintains communication with the waiting patient advising them of the progress toward their being seen. Communicates backlogs with the back office and suggests solutions.
• Schedules patient appointments in an accurate and timely manner.
• Assists patients with insurance questions.
• Makes financial arrangements with patients, explains payment options, and obtains patient’s choice of options.
• Answers the phone, takes messages and routes them to the appropriate area in a timely manner.
• Prepares daily report sheets and deposits for center. Balances cash collections with posted payments.
• Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.
• Verifies all fee tickets are complete and charges are entered in the practice management system.
• Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.
• Pulls charts as needed and as indicated by provider.
• Participates as requested in quality improvement activities such as group meetings, PDSA pilots, improving relevant processes, etc.
• Assists as assigned in patient communications, such as care reminders, tracking follow-up, etc.
• Maintains appearance and materials in lobby.

Supervisory Responsibilities

No direct reports.

Qualifications

• Education and/or Experience: High School diploma or equivalent.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
• Certificates, Licenses, Registrations: None necessary.
• Other Skills, Knowledge and Abilities: None necessary.
• Physical Demands: While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.