Patient Services Representative | Downtown Clinic | Full Time

Position Summary

We are seeking a welcoming and detail-oriented Patient Services Representative I (PSR I) to join our Downtown Clinic team. As the first point of contact for patients and visitors, you will play a critical role in delivering exceptional service while performing a wide range of administrative and front-office functions.

Key Responsibilities

• Greet and assist patients and visitors with warmth, professionalism, and efficiency, both in person and over the phone.
• Maintain a clean, organized, and welcoming reception area.
• Accurately register patients, collect insurance and demographic information, and schedule appointments.
• Monitor call queues and patient wait times to ensure timely service.
• Maintain patient confidentiality and uphold HIPAA guidelines at all times.
• Collect co-pays, balances, and reconcile daily deposits and cash drawers.
• Absorb and respond to patient questions and concerns with empathy and attention to detail.
• Utilize Athena/Phreesia systems and contribute to resolving workflow challenges.
• Participate in team huddles and support clinic operations through collaborative communication.

Qualifications

• Experience with computer systems and data entry.
• Strong written and verbal communication skills.
• Excellent customer service skills and a professional demeanor.
• Ability to multi-task, work independently, and exercise sound judgment.
• Ability to adapt in a dynamic environment and maintain a positive attitude under pressure.
• Demonstrated ability to support the Gritman mission and core values.

Prioritization

• Preferred: Previous experience in a medical office or healthcare setting.
• Preferred: Familiarity with electronic health record (EHR) systems, especially EPIC.

Populations Served

Neonatal, pediatric, adolescent, adult, and geriatric populations of all backgrounds and abilities.

Physical & Environmental Demands

• Physical Requirements: Sitting, standing, typing, phone use, and movement throughout the office. Occasional lifting (
• Requires normal corrected vision and hearing, and frequent verbal communication.
• Routine exposure to common viruses and public health risks associated with clinical settings.

Organizational Expectations

• Represent the organization with integrity and professionalism.
• Promote patient and staff safety through awareness and action.
• Maintain compliance with all hospital and regulatory policies.
• Commit to continuous improvement and service excellence.
• Embody and demonstrate The Gritman Way values in every interaction.