Patient Services Representative - Community Based

About the role

The Patient Service Representative (PSR) works as part of a team with other PSRs, Finance, and Practice Administrators to ensure smooth patient flow within the practice on a day-to-day basis. This includes serving as the “Face of the Health Center” in customer service, making appointments, checking patients in and out, collecting co-payments, sliding fees, and outstanding balances, assisting patients with insurance and payment responsibilities answering phones, and directing inquiries as assigned.

Responsibilities

• Serving as the “Face of the Health Center” in customer service
• Making appointments
• Checking patients in and out
• Collecting co-payments, sliding fees, and outstanding balances
• Assisting patients with insurance and payment responsibilities
• Answering phones
• Directing inquiries as assigned

Requirements

• Has a degree or certification in office studies, business administration, or related field
• Relevant experience in the field may be substituted for degree requirement
• Has excellent interpersonal and verbal communication skills
• Is knowledgeable in medical and dental terminology
• Is skilled with computers and computer applications
• Gives attention to detail and possesses problem resolution skills
• Has a positive attitude, high energy and a quick learner
• Adaptable to change and is resourceful and proactive when identifying and resolving problems

Qualifications

NoCo is an equal opportunity employer