Patient Services Representative – Care-A-Van

Patient Services Representative – Care-A-Van

Bon Secours About Us: As a faith-based and patient-focused organization, Bon Secours enhances the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks individuals committed to its values to create an environment where associates want to work and help communities thrive.

Responsibilities

• Serves as the primary point of contact between patients and physician practices
• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner
• Sets up patients for appointments, transcribes orders, explains financial options to patients, and updates medical records accurately and efficiently
• Corrects registration errors as needed
• Records time indicators for lobby wait times
• Calculates patient liabilities and actively collects and processes patient payments
• Reconciles cash drawer at the close of the day
• Performs charge entry for external services (i.e. nursing homes) as necessary
• Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients
• Affords assistance in online scheduling and MyChart
• Affords assistance in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults)
• Responsible for and/or assists in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice
• Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy
• Verifies RX benefits in electronic health record, per protocol
• Completes accounts in revenue cycle software

Essential Functions

• Serves as the primary point of contact between patients and physician practices
• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner
• Sets up patients for appointments, transcribes orders, explains financial options to patients, and updates medical records accurately and efficiently
• Corrects registration errors as needed
• Records time indicators for lobby wait times
• Calculates patient liabilities and actively collects and processes patient payments
• Reconciles cash drawer at the close of the day
• Performs charge entry for external services (i.e. nursing homes) as necessary
• Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients
• Affords assistance in online scheduling and MyChart
• Affords assistance in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults)
• Responsible for and/or assists in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice
• Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy
• Verifies RX benefits in electronic health record, per protocol
• Completes accounts in revenue cycle software

Qualifications

• High School Diploma or GED
• Prior experience in patient registration/healthcare (preferred)

Pay

Range: Minimum: $16.76 Maximum: $24.65

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support

Equal Opportunity Employer

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com.