Patient Services Representative

About the role

Nasson Health Care is a Federally Qualified Health Center with clinical sites in Springvale and Biddeford, Maine. We serve York County and neighboring communities through provision of fully integrated medical, dental and behavioral health care. Are you looking for an opportunity to start or grow your career in healthcare? Join our team as a Patient Services Representative (PSR) and become an important part of a patient-centered healthcare environment where compassion, teamwork, and excellent customer service make a difference every day. The Patient Services Representative works collaboratively with a team of healthcare professionals to support the delivery of comprehensive primary care within a Patient-Centered Medical Home model. This role is often the first point of contact for our patients and plays a vital role in creating a welcoming, supportive, and positive patient experience.

Responsibilities

• Patient registration and insurance verification
• Appointment scheduling, check-in, and check-out
• Managing incoming calls and electronic communications
• Patient account support and administrative duties
• Scanning documents, running reports, and maintaining accurate records
• Providing clear explanations of services, programs, and eligibility requirements

Qualifications

• One year of experience in a medical or dental office is preferred, but not required
• Strong customer service experience is highly valued
• High school diploma or equivalent required
• Excellent communication and phone skills
• Strong organizational skills with the ability to prioritize multiple time-sensitive tasks
• Computer proficiency in Microsoft Word, Excel, and Outlook is preferred
• Experience with electronic medical records preferred; NextGen experience is a plus
• Must show proof of immunity or have been immunized for MMR, Hep B, Influenza (required annually) and the COVID primary series

Benefits

• Health, dental, vision and basic life insurance
• HRA
• Income protection
• FSA
• 403(b)
• PTO
• Personal Day
• Paid holidays
• Employee Assistance Program

Schedule

40 hours/week; 52 weeks/year