Patient Services Representative

Responsibilities

• Greet patients in a courteous and professional manner upon arrival at the practice.
• Verify patient demographic and insurance information, updating records as necessary.
• Absorb and update patient registration forms and obtain necessary signatures.
• Schedule patient appointments accurately, ensuring appropriate time slots and provider availability.
• Cover follow-up appointments, referrals, and diagnostic tests as directed by healthcare providers.
• Confirm appointments with patients via phone, email, or text message as needed.
• Verify patient insurance coverage, eligibility, and benefits using electronic systems or contacting insurance carriers.
• Obtain pre-authorizations and referrals for procedures and services as required by insurance plans.
• Answer incoming calls and respond to patient inquiries in a timely and professional manner.
• Provide information to patients regarding appointment scheduling, practice policies, and services offered.
• Relay messages to healthcare providers and clinical staff as needed.
• Assist with administrative tasks, such as filing, faxing, scanning, and organizing medical records.
• Maintain cleanliness and organization of the front desk area and waiting room.
• Perform other duties as assigned by practice management or healthcare providers.

Requirements

• High school diploma or equivalent required; Associate's degree or certification in healthcare administration preferred.
• Minimum of 1-2 years of experience in a customer service or administrative role, preferably in a healthcare or medical office setting.
• Excellent customer service skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in using computer software applications, electronic health records (EHR) systems, and office equipment.
• Knowledge of medical terminology, insurance verification processes, and HIPAA regulations.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Compassionate and empathetic attitude towards patients and their families.