Patient Services Representative

The Opportunity:

The Patient Services Representative is responsible for providing support services for the Patient Services unit of the Veterinary Teaching Hospital. The duties of this position includes but is not limited to providing support services in patient care areas such as Small, Ag, and Large Animal reception, cashier, and switchboard.

Responsibilities

• Provide support services in patient care areas such as Small, Ag, and Large Animal reception, cashier, and switchboard.
• Must be able to work alternate schedule, including evenings and weekends.
• One year cash handling experience also required.

Requirements

• High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.
• Must be able to work alternate schedule, including evenings and weekends.
• One year cash handling experience also required.

Qualifications

• High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.
• Must be able to work alternate schedule, including evenings and weekends.
• One year cash handling experience also required.

Preferred Qualifications

• Experience working in a medical setting.
• Experience answering a multi-line phone system.
• Experience working reception in a medical or veterinary setting.

Benefits

WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver.

Schedule

This position is full time (100% FTE), permanent.

Pay

Monthly Salary: $3,485 to $4,633 | Range 38 (Steps A-M)

Position Sponsorship Eligibility

Not eligible for work visa sponsorship

About Department/College/Area/Campus

The College of Veterinary Medicine at Washington State University offers a comprehensive program that prepares students for careers in veterinary medicine. The Veterinary Teaching Hospital provides clinical training for veterinary students and serves as a referral center for veterinary patients.

Application Instructions

Applicants must upload the following required documents to their online application: resume, cover letter, and reference contact information. Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Background Check

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.