Patient Services Representative

About the role

The Patient Services Representative position at IVF Florida in Pembroke Pines, Florida, is available immediately. The schedule is Monday through Friday, 7:00 AM to 3:30 PM, with the possibility to float to the Coral Gables office.

Responsibilities

• Welcome patients and visitors to the office
• Answer and assist all incoming telephone calls
• Schedule appointments using a computerized scheduling system and conduct follow-up calls when necessary
• Provide timely and accurate information and quality customer service to incoming patient inquiries
• Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information

Requirements

• High school diploma; Associates degree preferred
• Minimum of 1 year experience in a hospital or medical office setting
• Extensive knowledge of insurance/benefits, medical terminology, and medical billing
• Women's health, OB/GYN, or Fertility experience preferred
• Bilingual Spanish speaking strongly preferred
• Knowledge of office procedures and office machines (computer, fax, copier, etc.)
• Basic computer proficiency with Microsoft Office suite
• Able to communicate accurately and concisely
• Excellent interpersonal skills
• Strong attention to detail
• Able to organize and manage multiple priorities and meet deadlines in an ever-changing environment

Skills

• Technical skill and a deep sense of responsibility to the care experience
• Collaboration and support within a team
• Knowledge of insurance/benefits, medical terminology, and medical billing
• Women's health, OB/GYN, or Fertility experience
• Bilingual Spanish speaking
• Knowledge of office procedure and office machines
• Basic computer proficiency with Microsoft Office suite
• Communication accuracy and conciseness
• Interpersonal skills
• Attention to detail
• Organizational and prioritization skills

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Pay

Competitive, comprehensive benefits package designed to support team members professionally and personally across all employment types.

Schedule

Monday through Friday, 7:00 AM to 3:30 PM, with the possibility to float to the Coral Gables office.