Patient Services Representative
About the role
The Patient Service Representative position is available at Shady Grove Fertility in Towson, Maryland. The schedule is Monday through Friday, 7:00 AM to 3:30 PM, with 3 holidays per year. Compensation is $20 to $24 per hour (commensurate with experience).
Responsibilities
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
- Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
- Schedule appointments
- Address customer/patient issues and insure effective short-term and long-term resolution
- Provide timely feedback to the practice regarding service failures or patient concerns
- Consult with patients regarding their benefits, coverage and financial options
- Greet patients and visitors to the office and providing high level of customer service
Qualifications and Skills
- Minimum 2 years of applicable work experience
- High School diploma required
- Extensive knowledge of insurance/benefits, medical terminology and medical billing
- Experience working in an OB/GYN office is a plus
- Strong communication skills, independent worker, detailed-oriented, computer savvy
- High level of customer service essential
Benefits
US Fertility offers a competitive, comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, performance-based bonus opportunities, generous paid time off, paid holidays, and paid parental leave, life and disability benefits, a fertility discount program, employee wellness and recognition programs.
What We Offer
This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.