Patient Services Representative

About the role

The Patient Services Representative position at IVF Florida in Coral Gables, Florida is available immediately. The schedule is Monday through Friday, from 7:00 AM to 3:30 PM, with the option to float to the Pembroke Pines office as needed.

Responsibilities

• Welcome patients and visitors to the office
• Answer and assist all incoming telephone calls
• Schedule appointments using a computerized scheduling system and conduct follow-up calls when necessary
• Provide timely and accurate information and quality customer service to incoming patient inquiries
• Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information

Requirements

• High school diploma; Associates degree preferred
• Minimum of 1 year experience in a hospital or medical office setting
• Extensive knowledge of insurance/benefits, medical terminology, and medical billing
• Women's health, OB/GYN, or Fertility experience preferred
• Bilingual Spanish speaking strongly preferred
• Knowledge of office procedures and office machines (i.e. computer, fax, copier, etc.)
• Basic computer proficiency with Microsoft Office suite
• Able to communicate accurately and concisely
• Excellent interpersonal skills
• Strong attention to detail
• Able to organize and manage multiple priorities and meet deadlines in an ever-changing environment

Qualifications and Skills

• High school diploma; Associates degree preferred
• Minimum of 1 year experience in a hospital or medical office setting
• Extensive knowledge of insurance/benefits, medical terminology, and medical billing
• Women's health, OB/GYN, or Fertility experience preferred
• Bilingual Spanish speaking strongly preferred
• Knowledge of office procedures and office machines (i.e. computer, fax, copier, etc.)
• Basic computer proficiency with Microsoft Office suite
• Able to communicate accurately and concisely
• Excellent interpersonal skills
• Strong attention to detail
• Able to organize and manage multiple priorities and meet deadlines in an ever-changing environment

Benefits

• Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance and professional development support, performance-based bonus opportunities, generous paid time off, paid holidays, and paid parental leave, life and disability benefits, fertility discount program, employee wellness and recognition programs
• Part-Time Employees: 401(k) with company match, performance-based bonus opportunities, employee wellness and recognition programs
• Per Diem Employees: 401(k) with company match, employee wellness and recognition programs

Pay

• Competitive salary based on experience and qualifications

Schedule

• Monday through Friday, from 7:00 AM to 3:30 PM, with the option to float to the Pembroke Pines office as needed

Skills

• Technical skills
• Deep sense of responsibility

Benefits Package

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Company Commitment

• Inclusive and equitable hiring practices
• Developing individual strengths, promoting from within, and supporting long-term career growth