Patient Services Representative

Responsibilities

• Provide a warm, welcoming experience for all patients and visitors
• Licensure, Certifications, and Clearances:
• Guide patients through self-arrival technology or complete check-in at the front desk based on patient preference
• Collect copayments and other applicable patient payments at the point of service
• Confirm and update patient registration and demographic information during check-in and checkout
• Schedule follow-up appointments within the practice and coordinate ancillary services as needed
• Answer and appropriately triage incoming phone calls from patients, therapy facilities, and referring provider offices
• Absorb and provide clear instructions to patients and ensure continuity of care
• Follow up on unresolved patient questions or concerns to promote a positive patient experience
• Utilize service recovery principles to address and resolve patient concerns in alignment with the UPMC Experience
• Register patients in the Biometrics (fingerprint recognition) program and educate them on program benefits
• Promote and support enrollment in the MyUPMC patient portal
• Education patients regarding financial responsibilities and connect them with financial advocacy resources as appropriate
• Verify insurance coverage and benefits through online verification systems and telephone inquiries
• Coordinate referrals, authorizations, and other patient care support activities
• Complete patient preregistration and insurance verification processes
• Perform administrative duties including scanning medical records, faxing documents, and maintaining accurate patient records
• Support clinic operations and contribute to an efficient, patient-centered workflow throughout the day

Credentials and Clearances

• Completion of high school graduate or equivalent is required
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred
• Two years of experience in a medical / billing / fiscal or customer service function is preferred
• Knowledge of medical terminology is preferred
• Prior experience with Medipac, Epic, or other health records systems is preferred

Qualifications

• Act 34

Skills

• Knowledge of medical terminology
• Prior experience with Medipac, Epic, or other health records systems

Benefits

(Not specified)

Pay

(Not specified)

Schedule

(Not specified)