Patient Services Representative

Responsibilities

• Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service.
• Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services.
• Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery.
• Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms.
• Handle phone calls, assist with administrative tasks, and other duties as needed.

Requirements

• A high school graduate or equivalent is required.
• An associates degree is preferred.
• Two years of experience in a high volume medical / billing / fiscal or customer service function is preferred.
• Previous registration experience is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.
• Experience with personal computer-based applications, other various office equipment, and proficient typing skills are preferred.
• Knowledge of medical terminology is preferred.

Qualifications

• Licensure, Certifications, and Clearances: Act 31 / Act 33 / Act 34 / Act 73