Patient Services Representative

We need to output HTML fragment with sections: About the role? The posting includes "A Brief Overview" and "What You Will Do". Also "Education Qualifications", "Experience Qualifications", "Skills And Abilities", "Physical Demand". Also maybe "Employee Type: Regular Work Shift: Day - 8 hour shift". That's metadata; we can put in a short

. No pay/benefits/schedule sections unless stated. There's shift info: "Work Shift: Day - 8 hour shift". That's schedule info; we could include in a Schedule section? The rule: only include Schedule if posting actually states them. It does state shift. So we could include a Schedule section with that info. However they said "Prefer a few substantive sections over many thin ones." Might combine metadata into a short p. But schedule is specific; we could include Schedule section with that line. However they also said "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." Shift is not minor? It's schedule info. Could be considered schedule. I'd include a Schedule section with that line. We must not repeat job title as heading. The title is "Patient Services Representative II". Not to be used as heading. We need to remove boilerplate: EEO statements, etc. Remove duplicated lines. We need to preserve all substantive information. Let's extract content: Intro: "Join Team Tidelands and help people live better lives through better health! Patient Services Representative II Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day." That's overview. Then "A Brief Overview The purpose of this position is to register all patients needing services and handle all first call resolutions for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance their patient experience. Responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services. May also perform duties for prior authorization, referrals (incoming/outgoing), good faith estimates, and/or payment collections." Then "What You Will Do" bullet list (actually sentences). We'll convert to

• . List items: - Engage patients throughout the registration process to create a welcoming and positive patient experience. - Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences. - Assist patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines. - Obtains and accurately enters required information for registration into the electronic health system. - Follow prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. - Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information. - Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. - Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation. - Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. - Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record. - Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. - Consistently exhibits the highest level of service to all callers and fellow staff. - Contact patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. - Cancel and reschedule appointments as needed. - May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests. - Organizes, expedites and follows-up on any paperwork related to patient care. - Schedules various types of appointments for providers and communicates any necessary instructions to the patient. - Performs various administrative support duties for department/work location. - Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned. Then "Education Qualifications High School Diploma or equivalent Required" Then "Experience Qualifications Two (2) years of related customer experience, preferably in healthcare Required Experience demonstrating proficiency in scheduling OR pre-registering patients. May consider prior call center experience" Then "Skills And Abilities Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations required Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff required Ability to perform with a high degree of accuracy and with meticulous attention to detail required Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems required" Then "Physical Demand Light Physical Demand" Also metadata: "Employee Type: Regular Work Shift: Day - 8 hour shift (United States of America)". We'll put in a short p maybe before sections. We need headings: Use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide which sections to include. We have overview (About the role) maybe "About the role". Then Responsibilities (What You Will Do). Then Qualifications (Education and Experience). Then Skills (Skills And Abilities). Then Physical Demand maybe as its own section? Could be under Requirements? But we can include a section "Physical Demand". The rule: include a section ONLY when posting has real, specific content for it. It does have "Light Physical Demand". So we can include a section maybe "Physical Demands". Use heading

  Physical Demands

  and then

  Light Physical Demand

  . Schedule: we have shift info. Could include Schedule section with that line. We also have Employee Type: Regular. Could be included in Schedule or a short p. Better: combine Employee Type and Shift into a short p under a Schedule section? Or just a short p before sections. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." Employee Type and Shift could be considered minor metadata; we could fold into a short p. Thus we could have a leading

  Employee Type: Regular. Work Shift: Day - 8 hour shift (United States of America).

  Then sections: About the role, Responsibilities, Qualifications (maybe split Education and Experience?), Skills, Physical Demands. But we need to avoid too many thin sections. Could combine Education and Experience into one Qualifications section with two subpoints? But we need to use
  • for any list of duties/requirements/benefits. For qualifications we could list as
    • High School Diploma or equivalent
    • Two (2) years of related customer experience, preferably in healthcare
    • Experience demonstrating proficiency in scheduling OR pre-registering patients. May consider prior call center experience
    That seems fine. Skills: list each ability as
  • . Physical Demand: just a paragraph. Now ensure we don't repeat job title. Let's craft HTML:

    Employee Type: Regular. Work Shift: Day - 8 hour shift (United States of America).

    About the role

    Join Team Tidelands and help people live better lives through better health! As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day. The purpose of this position is to register all patients needing services and handle all first call resolutions for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance their patient experience. Responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services. May also perform duties for prior authorization, referrals (incoming/outgoing), good faith estimates, and/or payment collections.

    Responsibilities

    • Engage patients throughout the registration process to create a welcoming and positive patient experience.
    • Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences.
    • Assist patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
    • Obtains and accurately enters required information for registration into the electronic health system.
    • Follow prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur.
    • Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
    • Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc.
    • Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.
    • Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations.
    • Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.
    • Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
    • Consistently exhibits the highest level of service to all callers and fellow staff.
    • Contact patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed.
    • Cancel and reschedule appointments as needed.
    • May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests.
    • Organizes, expedites and follows-up on any paperwork related to patient care.
    • Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
    • Performs various administrative support duties for department/work location.
    • Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.

    Qualifications

    • High School Diploma or equivalent
    • Two (2) years of related customer experience, preferably in healthcare
    • Experience demonstrating proficiency in scheduling OR pre-registering patients. May consider prior call center experience

    Skills

    • Ability to interact successfully with the public.
    • Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations required
    • Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff required
    • Ability to perform with a high degree of accuracy and with meticulous