Patient Services Representative

About the role

The START Center is growing! We are pioneering premier Cancer Care for our patients with leading doctors, advanced diagnostics, and cutting-edge therapies. We offer competitive wages, benefits, and yearly bonus opportunities.

Responsibilities

• Patient Check-In and Check-Out: Greet patients and visitors with a warm and welcoming attitude. Ensure accurate patient check-in, including verifying demographic and insurance information. Insurance Verification & Billing Support: Verify patient insurance coverage and obtain necessary pre-authorizations for treatments. Collect patient co-pays, deductibles, and other financial information. Assist with ensuring accurate patient data is entered into the system for billing purposes.
• Communication & Coordination: Answer patient calls, address inquiries, and direct calls to the appropriate department or healthcare provider. Act as a liaison between patients, oncologists, and clinical staff to ensure smooth patient flow and timely treatment.
• Customer Service: Ensure all patients receive a positive experience by providing timely and helpful service. Address patient concerns with empathy and professionalism. Assist with patient education, providing information about office procedures, insurance, and available services.
• General Office Operations: Maintain a clean and organized front desk and waiting area. Order office supplies and maintain inventory as needed. Assist with other administrative tasks as directed by the Office Manager or practice leadership.

Qualifications

• A high school diploma or equivalent required.
• Prior experience in a medical office, particularly in an oncology or healthcare setting, is preferred.
• Familiarity with medical terminology, particularly in oncology, is a plus.
• Knowledge of medical office software, scheduling systems, and electronic health records (EHR) systems.
• Strong customer service skills with the ability to handle sensitive patient information with confidentiality and professionalism.
• Excellent communication skills, both verbal and written.
• Ability to multitask, manage time efficiently, and stay organized in a fast-paced environment.
• Compassionate, patient-focused, and dedicated to delivering a positive experience for patients.