Patient Services Representative

Overview

The Patient Services Representative serves as a liaison between TeamHealth affiliates, National Patient Services Call Center and BasePointe Billing Center in researching and resolving complex client-related issues.

Essentials Duties And Responsibilities

• Research and resolve TeamHealth Patient Services complaints
• Research and resolve hospital complaints relating to patient issues concerning billing
• Accounts on the system and requesting medical records
• Submit researched accounts to Medical Coding for review
• Submit researched accounts to Medical Director after the Medical Coding Manager has reviewed
• Adjust accounts after Medical Coding Manager or Medical Director has approved and per TeamHealth affiliates
• Correspond with collection agency to coordinate the resolution of billing and reimbursement related issues
• Correspond with the Better Business Bureau and/or Consumer Affairs office to resolve billing matters
• Accept calls from National Patient Services Call Center
• Process NPSC ETM Tasks
• Process incoming mail (LOD – Letters of Dispute) from service center or lockbox
• Communicate client complaints to Patient Services Manager
• Comply with mandatory requirements
• Performs other duties and responsibilities as requested

Qualifications / Experience

• Highly preferred to participate in 12 weeks of on-site training with the option to go fully remote after quality and production standards are met
• High school diploma or equivalent required
• Minimum of six-month’s experience in a medical billing setting, with an emphasis on patient relations preferred
• Microsoft Office proficiency
• Ability to multi-task in a fast-paced environment
• Good organization and follow-up skills a plus