Patient Services Representative

About the role

This is a great opportunity to join Providence Community Health Centers (PCHC), which has been named a Best Places to Work and RI Healthiest Employer by Providence Business News for six years running.

Responsibilities

• Duties & Responsibilities:
  • Greets, registers and enrolls all incoming and exiting patients, verifying required identity, insurance and financial information, and soliciting and entering all required information using an automated system.
  • Completes all processing required to document visit and receive payment.
  • Maintains physicians' and dentists’ appointment schedules within guidelines.
  • Provides communication services within the health center and between the health center and the patient community.
  • Functions as interpreter/cultural broker when filling a bilingual position.
  • Coordinated Care/Patient Centered Medical Care Management:
    • Works with all members of the Health Care Team towards achieving coordinated patient centered care.
    • Demonstrates knowledge of the goals and objectives of PCHC’s patient care management plan.
    • Effectively able to perform and communicate individual task within role in the process.
    • Follows up by calling did not keep appointment (DNKA) patients in order to reschedule.
    • Reaches out to patients due for 6 month and past-due appointments.
  • Maintains client confidentiality at all levels of interaction.

Requirements

• High School diploma or equivalent required.
• Completion of a medical secretary program, a patient services program or a similar training program required.
• Basic knowledge of insurance plans gained through experience or education required.
• Able to accurately enter information into EMR database required.
• Basic computer literacy and excellent writing skills are essential.
• Medical, optometry or dental terminology helpful.
• Effective telephone skills needed to receive/relay and place telephone calls continually throughout the day.
• Clear diction and unhampered conversational skills allowing for effective communication with a multicultural/multiethnic/multilingual patient community is essential.
• Able to speak, write and read English so as to accurately interpret/translate medical and social conditions.

Qualifications

• Education/Qualifications: High School diploma or equivalent required. Completion of a medical secretary program, a patient services program or a similar training program required. Basic knowledge of insurance plans gained through experience or education required. Ability to accurately enter information into EMR database required. Basic computer literacy and excellent writing skills are essential. Medical, optometry or dental terminology helpful.

Skills

• Basic computer literacy and excellent writing skills are essential.
• Medical, optometry or dental terminology helpful.
• Effective telephone skills needed to receive/relay and place telephone calls continually throughout the day.
• Clear diction and unhampered conversational skills allowing for effective communication with a multicultural/multiethnic/multilingual patient community is essential.
• Able to speak, write and read English so as to accurately interpret/translate medical and social conditions.

Benefits

PCHC is an Equal Opportunity Employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and may vary based on department needs.