Patient Services Representative

Schedule and Accurately Complete Full Registration

• Perform full registration for patients requesting appointments.
• Affirmatively adhere to policies and procedures regarding appointment scheduling and registration processes.
• Achieve accuracy and attention to detail to maintain high quality standards.

Pre-registration Process

• Initiate pre-registration process.
• Ensure all demographic insurance information is accurate, complete, and up-to-date on patient's chart.

Verification and Insurance Management

• Verify insurance information, benefits, and referral information.
• Validate patient identity and coverage before services are rendered.

Customer Service and Financial Counseling

• Provide patients with all required information regarding appointments and payment policies.
• Offer upfront financial counseling services at time of check-in.
• Identify and collect funds according to established guidelines.
• Advise patients of financial obligations.

Problem Resolution and Liaison

• Identify and resolve trouble spots and problem patterns in the provision of care.
• Notify appropriate parties of appointment times, referral criteria, insurance verification, and prior authorization requirements.

Training and Teamwork

• Train other patient service representatives.
• Provide excellent customer service skills.

Work Environment

• An office environment with a controlled atmosphere.
• Possible exposure to staff or patients with communicable diseases and bloodborne pathogens.

Qualifications

• Education: High School Graduate or General Education Degree (GED).
• Experience: 2+ Years experience in a patient facing healthcare function or other customer service function preferred.

Knowledge/Skills/Abilities

• Excellent verbal and written communications skills in English.
• Bi-Lingual a plus.
• Excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Maintain mathematical and cash management skills.
• Show excellent interpersonal skills and ability to work effectively with various groups.
• Ability to work as an integral team member under minimal supervision in a fast-paced, complex environment.
• Show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
• Computer literate and proficient in using multiple electronic systems.
• Proficient with Microsoft Office Suite.