Patient Services Representative

We are expanding! Physicians’ Primary Care of Southwest Florida is a premier multi-specialty primary care practice with locations in Cape Coral, Fort Myers, and Lehigh Acres. We are currently seeking a full time Patient Services Representative for our new Fort Myers East Adult Medicine location. The Patient Services Representative (PSR) is the initial point of service contact with our patients and will provide the welcome greeting in person and via telephone. PSR will perform clinical based clerical duties using specific knowledge of medical specialty terminology, and hospital, clinic, and imaging procedures. Duties will include processing patient referrals, capturing patient demographics, scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence. This person will work closely with patients, providers, fellow team members and community referring providers to accommodate patient needs through people-related solutions. This individual promotes the company’s patient care priorities, culture, mission, and values. Essential Duties And Responsibilities Greets visitors, ascertains purpose of visit, and directs them to appropriate staff.Answers patient questions and provides assistance to facilitate patient care objectivesPerforms check-in and check-out servicesRegister all new patients, capture, and input demographics and insurance informationSchedule appointmentsAnswers telephones and direct calls to appropriate staff.Conducts appointment reminder calls to patientsCollect co-pays and outstanding balanceField phone calls and respond to emails and faxesImport medical records into the EMRInterviews patients to complete documents, case histories, and forms such as intake and insurance forms. Compiles and records medical charts, reports, and correspondence using a computer and various software programs. Transmits correspondence and medical records by mail, email, or fax.Schedules and confirms patient diagnostic appointments, surgeries, and medical consultations.Receives and routes messages and documents such as laboratory results to appropriate staff.Operates office equipment such as voicemail messaging systems, and uses word processing, spreadsheet, and other software to prepare reports, invoices, financial statements, letters, case histories, and medical recordsMaintains medical records, technical library, and correspondence files.Continuously check, cleans and stocks patient waiting room area to ensure a clean, presentable, and efficient waiting areaPrepares and ensures financial collections ledger and monies are accurateProvides exemplary patient care and serviceCross-functions with other team members roles to ensure coverage of all areasAttends department and company meetings as requiredEnsure an inclusive approach to employees, patients, consumers, and vendor partners Qualification Requirements Strong business acumen and teamwork abilitiesWorking knowledge of medical services and healthcare compliance regulationsAbility to listen and understand underlying needs of an issueStrong interpersonal, verbal, and written communications skillsDemonstrated ability to anticipate and solve practical problemsAbility to identify, influence, and collaborate with team-members to achieved desired clinical outcomesOutstanding judgement, sensitivity, and high discretionExperience working in medical industry requiredProficiency in Microsoft Office Suite and Medical system applications such as E Clinical Works, Phreesia, external imaging, hospital, and pathology EHR systemsMust have a valid Driver’s License, reliable vehicle, and ability to report to work on time each scheduled shiftMust be able to travel to office locations as needed Education And / Or Experience High School Diploma or equivalent requiredA minimum of 2 years of medical office experience requiredExperience with Medical Office Systems Confidential And Sensitive Information Must properly control the release of proprietary and confidential informationKnowledge of HIPAA laws and regulations Language Skills Ability to read and interpret documents, reports, and correspondence, and communicate effectively in one-on-one and group situations with patients, physicians, employees, and other customers of the organizationProfessional interpersonal and organizational skillsCommand of the English language with bi-lingual skills helpfulMust be able to read, write and speak English and understand written and oral instructions. What Ppc Offers 30 years growing with and supporting our communitiesAward-winning physiciansAbility to grow within the organizationHealth, dental, vision, and life insurances401(k) with company matchPaid Time Off (PTO)Paid holidaysEmployee Assistance Program (EAP)Uniform allowanceEmployee appreciation week and events Physicians Primary Care of SWFL participates in E-Verify. Go to https://www.ppcswfl.com/wp-content/uploads/2023/06/E-Verify_Participation_Poster_Eng_Es-06.22.23.pdf for more information.